Typical Tasks
Restock storage areas, replenishing items on shelves.
Answer telephone inquiries, referring callers to pharmacist when necessary.
Maintain and clean equipment, work areas, or shelves.
Greet customers and help them locate merchandise.
Operate cash register to process cash or credit sales.
A day in the life
What kind of work is this?
Conventional
Organized, Procedural Work
Enterprising
Business based Work
Realistic
Practical, Physical Work
What personality traits do you need to succeed?
Integrity
Self-Control
Cooperation
Attention to Detail
Stress Tolerance
Dependability
What key skills are needed for this job?
Active Listening
Service Orientation
Speaking
Reading Comprehension
Social Perceptiveness
Coordination
Expected Knowledge
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Common Activities
Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
